Knowledge Base

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Contact Support

Before contacting support, please first search our self-service help documentation on this Knowledge Base.

Our Knowledge Base provides detailed, yet easy to follow instructions on how to use the various parts of Vessel-Check.

If your question is not resolved through our Knowledge Base, please contact our support team by emailing

Or, leave us a detailed voice message on +617 5564 0916 and we will get back to you as soon as possible (typical response within 4 hours, 8:30am to 5:00pm Mon-Fri AEST).


There are 2 types of support requests, technical support and customer support.

For technical support, system issues or outages relating to the Vessel-Check software are treated as the highest priority and rectified urgently.

For customer support, use the Knowledge Base to find the answer immediately or if you need further help with Vessel-Check please Contact Support.

Depending on your subscription level, free online and telephone support for common or basic queries is included.

Paid support time with our team is available for more complex detailed queries specific to your account please Contact Support outlining your request.